How do I get started?
Okay, I placed my order now what?
What if I do not have a laundry bag?
How long will it take for my laundry and/or dry cleaning to be finished?
What if I missed my pick-up/delivery slot?
Can I reschedule my pick-up/delivery slot?
Is it possible to have my clothes delivered to an alternative address?
Do I need to sort my delivery before hand?
Billing and payment
How do I pay?
Is there a minimum order?
How can I change my card details?
How much does Gozipper cost?
Why was I charged £20 before the pick up?
Where does my clothing go?
What is the cleaning process for my Wash & Tumble dry order
We follow best practises for cleaning all Wash & Tumble dry orders we receive. This includes separating lights and darks (Charged separately), Washing at 30 degrees celsius and using medium heat for drying.
We provide the option to choose scented or hypoallergenic detergents. If you have special request or preference, just email us at firstname.lastname@example.org or alternatively you can speak to one of customer support team on our chat so that we can action on your request.